Technical-Writer-Resume - This is John Hook's technical writer resume.

OBJECTIVE
Assist organizations with technical writing, web development, ISO 9000 and engineering challenges.

PERSONAL INFORMATION
·         Technical Writer/Editor - Website Developer - ISO 9000 Consultant - Engineer - Trainer - Author
·         HTML Writers Guild - Macintosh and Windows DeskTop Publishing (DTP), Systems Owner
·         Senior Member: Instrument Society of America (ISA), ISA General Board of Review
·         ISA Scientific Instrumentation & Research Division, ISA Aerospace Industries Division
·         Member: American Institute of Aeronautics and Astronautics (AIAA)
·         Author of: Conversion Factors for Scientists, Engineers and Students (Prentice-Hall)

SUMMARY
Experience includes over twenty-five years as a technical writer in operations, maintenance, engineering and R&D environments. Work experience includes; statistical methodology, trend analysis, computer hardware, software, integrated circuit, internet, electric, electronic and mechanical components, standards and systems. Knowledge of 21 CFR Part 11, ANS, ANSI, ASME, CAPA, CFR, cGMP, CMM, DOD, DOE, FDA, GLP, HTML, IEEE, INPO, ISA, ISO, MIL, NQA-1, NRC, QSR, SDLC and SEI requirements, etc. Experienced technical writer/editor, website developer, ISO 9000 specialist, engineer, trainer and author. Aerospace, manufacturing, government, nuclear, pharmaceutical, refinery, utility, educational institution, commercial and industrial positions worked on both a contract and direct basis. Specialized in short to medium-term projects.

COMPUTER SKILLS
DOS, Mac OS, Microsoft Windows 3.1, Windows 95, Windows 98, Windows 2000, Windows NT, UNIX, Microsoft FrontPage, HotDog Pro, HotMetal Pro, HTML, WebTools Deluxe, Active Server Pages (ASP), CGI, JavaDoc, JavaScript, Documentum, PVCS, SourceSafe, Visual SourceSafe, Microsoft Office Suite (Word, Access, Excel, Outlook, PhotoDraw, PowerPoint and Publisher), Microsoft Project, WordPerfect Office Suite (WordPerfect, Quattro Pro, Corel Presentations, Corel Print Office, Paradox 9 and NetPerfect), Lotus Notes, FreeHand, Illustrator, PaintShop Pro, Adobe Acrobat, Exchange, FrameMaker, PhotoShop and PhotoDeluxe, Microsoft Internet Explorer and NetMeeting, CU-SeeMe, Netscape Communicator and Navigator, ClipMate, HiJack, Thumbs Plus, Norton SystemWorks and Utilities, Rational Rose, Crystal Reports, StarFish Utilities, Copernic, DataGrabber, Inforarian Quest, Mata Hari, SpySuite, Research Pro and WebFerret Suite, etc.

ABILITIES
·         Ability to supervise personnel and get along very well with others, even in difficult situations
·         Ability to operate a wide variety of computer platforms using a broad spectrum of software
·         Ability to successfully design and implement various types of documentation and systems
·         Ability to draw on vast experiences to produce cost-effective, quality solutions to client needs

ACHIEVEMENTS
·         Worked various positions with some of the most prestigious organizations in the country
·         DOE Conduct of Operations (CONOPS), Outstanding National Achievement Award
·         DOE Significant Achievement Award for work on Annunciator Response Procedures (ARPs)
·         Author of Conversion Factors for Scientists, Engineers and Students (Prentice-Hall)

Boston Scientific Electrophysiology (Medical Devices), San Jose , CA (03/05 - 07/05)
SENIOR TECHNICAL WRITING CONSULTANT
Assisted production supervisors, engineers and managers with the preparation of Master Validation Plans (MVPs), Manufacturing Process Instructions (MPIs), Work Instructions (WIs), Validation Protocols, databases and spreadsheets for various product lines including; Blazer II Cardiac Ablation Catheters, Chilli Cooled Ablation Catheters, Explorer Fixed Curve and Rotational Diagnostic Catheters, Polaris Steerable Diagnostic Catheters and RPM Realtime Position Management Catheters, to comply with the appropriate FDA requirements including 21 CFR Part 11, etc.

Bristol-Myers Squibb (Pharmaceuticals), Global Shared Services, Information Security and Service Assurance - Quality Assurance, Princeton , NJ (09/04 - 01/05)
SENIOR TECHNICAL EDITOR, INFORMATION SECURITY QUALITY ASSURANCE
Assisted analysts, architects, developers, engineers and managers with 21 CFR Part 11 and Sarbanes-Oxley Act (SOX) requirements compliance for validated computer systems, and validated manufacturing systems, etc. Developed and used templates, procedures and SDLC documents including Basis of Estimates, Scopes of Work, Project Plans, Design Documents, Software and Hardware Specifications, Test Scripts, Project Summary Reports and Records Retention Requirements, etc.

Pfizer Global Research and Development (PGRD) (Pharmaceuticals), FDA Validated Computer System Migrations, Groton , CT (01/04 - 06/04)
SENIOR TECHNICAL WRITER
Assisted management, architects and developers in the migration of FDA validated computer systems. Developed and used templates, procedures and SDLC documents including Basis of Estimates, Scopes of Work, Project Plans, Design Documents, Software and Hardware Specifications, Test Scripts and Project Summary Reports etc., to comply with SAIC, PGRD and 21 CFR Part 11 requirements, etc.

Roche Diagnostics Corporation (Medical Devices and Pharmaceuticals), Single Strip System Glucose Meter, Huntsville , AL and Indianapolis , IN (06/03 - 01/04)
SENIOR TECHNICAL WRITER
Assisted in the development of the rack and test-fixture Automated Test Equipment (ATE) calibration system for the Roche Single Strip System Glucose Meter. Developed all system and component-level project specifications. Developed templates, procedures and design documents including Database Structure, Hardware and Software Requirements Specifications, Mechanical and Electrical, and Unit and Integration Tests, etc., to comply with 21 CFR Part 11 requirements, etc.

Eli Lilly and Company (Pharmaceuticals), K103 Parenteral Manufacturing Facility Startup and Parenteral Health and Safety Programs, Indianapolis , IN (09/01 - 03/03)
SENIOR TECHNICAL WRITER
Designed and developed operations and maintenance procedure templates and procedures, such as; CIP, SIP, Data Historian, Equipment Systems and Utilities Validation, Formulation, Filling, Freeze Drying, Parts Washer, PUAF Unit and SCADA Operations etc., to support the startup of the K103 Parenteral Manufacturing Facility and comply with 21 CFR Part 11 and cGMP requirements. Designed and developed the Parenteral Health and Safety Program Plan Template and Programs, such as; Contractor Safety, Hazards Communication, Lockout Tagout and Lone Operator, etc.

Spartan Electronics, (Contract Electronics Manufacturer (CEM)) Equipment and Facilities Operations Project, Brooksville , FL (05/01 - 09/01)
SENIOR TECHNICAL WRITER
Performed interviews and research, and subsequently developed procedures to implement Just In Time (JIT), Kanban and Lean Manufacturing practices. Met with and interviewed management, engineering, operations and maintenance personnel. Determined the appropriate basis standards and wrote and/or edited standards and procedures to implement the program plan.

Meister Electronics (CEM), Mass Transit Systems Division, Bombardier, Hiawatha Project, Tampa , FL (03/01 - 05/01)
COMPLIANCE ENGINEER
Determined analyzed and ensured compliance of components, equipment, materials and products with contract requirements. Made Failure Modes and Effects Analysis (FMEA) and Mean Time Between Failure (MTBF) calculations and provided documentation to support compliance with contract requirements. Met with Meister Electronics management and engineering personnel and conferenced with Bombardier management and engineering personnel. Wrote the Reliability Availability Maintainability and Safety (RAMS) Program Plan and other supporting documents.

Bayer Pharmaceuticals Plasma Fractionation Products Facility, Facility Engineering Standards Policy and Program Plan, Clayton , NC (09/00 - 12/00)
SENIOR TECHNICAL WRITING CONSULTANT
Determined the requirements for, then designed, tested and implemented, the Facility Engineering Standards Policy and Program Plan. Determined the appropriate basis standards and wrote and/or edited standards and procedures to implement the program plan. Consulted with executive and senior management as needed to develop and implement the program plan, including the logistic and operational infrastructure.

City, County and State Department of Public Safety, Combined Emergency Operations Center , Austin , TX (05/00 - 8/00)
SYSTEMS INTEGRATION ENGINEER
Developed and maintained the program level master plan and schedule. Developed and implemented the program level document management plan, including the support infrastructure. Developed and implemented the program level risk management plan, including the support infrastructure. Assisted in the development of the emergency operations center layout with city, county and state management personnel and the architect. Advised client on infrastructure design, network architecture and planning.

Customer Service Website - United States Automobile Association (USAA), (Insurance Company), San Antonio , TX (06/99 - 10/99)
SENIOR TECHNICAL WRITER AND WEB DEVELOPER
Developed customer service internet website e-commerce materials and templates. Produced materials for software coding standards and wrote said standards to meet the homogenized client, American National Standards Institute (ANSI), Institute of Electrical and Electronics Engineers (IEEE), International Standards Organization (ISO) and Software Engineering Institute (SEI), Capability Maturity Model (CMM), Level II software requirements. Developed customer service, release two user guides, etc., for use by 40 infrastructure and software developers and software test personnel on the website.

Baxter Healthcare Renal Products (Medical Devices), Division, Meridian Project, Largo , FL (11/97 - 09/98)
SENIOR ENGINEER AND TECHNICAL WRITER
Engineered the Research and Development (R&D), department documentation system to support and minimize audit findings in the Design History File (DHF), in preparation for the 510(k) Submission to the Food and Drug Administration (FDA). Participated in the R&D of medical devices from the perspective of FDA compliance requirements. Advised client management on a daily basis. Developed various systems and support documentation including the Project Plan (PP), Product Launch Plan (PLP), Product Requirements Document (PRD) and Software Requirements Specification (SRS), etc.

Semitool Corporation (Semiconductor Production Equipment), Corporate Maintenance and Training Program, Kalispell , MT (04/97 - 08/97)
SENIOR TECHNICAL WRITER AND TRAINING MATERIALS DEVELOPER
Developed task and job skill requirements for the installation, removal, repair, replacement and testing of components in integrated circuit (IC), manufacturing equipment. Developed the methods and procedures for the installation, removal, repair, replacement and testing of components. Field-validated all instructions and procedures.

Department of Energy (DOE), Fluor-Daniel Corporation, Tank Farm Operations, Hanford Nuclear Energy Reservation, Hanford, WA (11/96 - 02/97)
SENIOR TECHNICAL WRITER
Reviewed Tank Farm operating procedures for accuracy, usability and compliance with Basis for Interim Operation (BIO), requirements and incorporated appropriate design, policy and procedural changes, etc. Developed the procedures for the testing, repair and replacement of components, loops and systems. Field validated procedures.

UnoVen Refinery, Babcock and Wilcox, Lamont , IL (09/96 - 11/96)
TRAINING MATERIALS DEVELOPER
Researched task and job skill requirements for unionized refinery workers. Developed lesson plans and various other training materials for worker qualification. Developed and implemented the use of Task Qualification Cards (TQCs). Wrote various TQCs.

Entergy Integrated Solutions Inc., Memphis , TN (01/96 - 07/96)
BUSINESS CONSULTANT AND SENIOR TECHNICAL WRITER
Wrote business improvement process policies and procedures. Produced management presentation materials for deregulated business activities. Advised client on and initiated the ISO 9000 certification process and acquired appropriate software.

DOE, Kaiser/Westinghouse, Hanford Nuclear Reservation, Hanford , WA (03/94 - 05/95)
SENIOR TECHNICAL WRITER (Conduct of Operations (CONOPS), Consultant)
Wrote Annunciator Response, Emergency Operating, Environmental Monitoring and Normal Operating Procedures (ARPs, EOPs, EMPs and NOPs), for steam, water and wastewater plants per DOE Order 5480.19, "CONOPS Req’ts for DOE Facilities".

Bussman ISO 9000 Certification Project, Ballwin , MO (10/93 - 12/93)
ISO 9000 PROCEDURE WRITER
Reviewed ISO 9000 certification plans, policies and procedures. Wrote instructions and procedures per ISO 9000 certification requirements for management, Quality Assurance (QA), manufacturing, customer service, pick and pack, and shipping personnel.

DOE, (MK-Ferguson), Weldon Spring EPA Superfund, St. Charles , MO (01/93 - 08/93)
SENIOR TECHNICAL WRITER
Wrote plant procedures per DOE Order 5480.19, "CONOPS Requirements for DOE Facilities", for the removal of wastes. Produced lockout/tagout lesson plans and tests.

DOE, Pinellas Plant (General Electric/Martin-Marietta), Largo , FL (07/90 - 01/93)
SENIOR TECHNICAL WRITER (CONOPS Consultant)
Developed documentation templates. Wrote operations and maintenance documents per DOE Order 5480.19, "CONOPS Requirements for DOE Facilities". Received "DOE CONOPS Outstanding National Achievement Award". Developed the Preventative Maintenance Instructions (PMIs), per DOE Order 4330.4A, "Conduct of Maintenance".

DOE, Westinghouse Savannah River Plant (SRP), Aiken , SC (03/90 - 07/90)
SENIOR TECHNICAL WRITER
Wrote instrumentation and controls (I&C), preventative maintenance (PM), calibration and functional testing procedures for components, loops and systems to satisfy safety-related program requirements. Produced various loop diagrams and drawings.

Comanche Peak Nuclear Power Station, Glenrose , TX (10/89 - 12/89)
INSTRUMENTATION AND CONTROLS SYSTEM ENGINEER
Performed I&C system scaling calculations including, process variables, process control signals, instrument data, head/tail corrections and error value methodologies, etc.

Nine Mile Point Nuclear Station, Lycoming , NY (03/89 - 10/89)
BALANCE OF PLANT (BOP), I&C COORDINATOR
Scheduled and tracked calibrations, etc. Calculated and assigned setpoints, etc.
IN-SERVICE INSPECTION (ISI), ENGINEER (Document Review)
Reviewed ISI data for final acceptance and return-to-service. Validated ISI results, etc. 

DOE, SRP, "K" Reactor Restart, Aiken , SC (11/88 - 12/88)
RESTART ENGINEER
Wrote procedures to support DOE requirements for the inception of a new position: Area Representative (AR). The AR had overall responsibility for reactor area activities.

DOE, E.I. duPont, SRP, Aiken , SC (06/88 - 11/88)
TECHNICAL WRITER
Wrote administrative, calibration and maintenance procedures for Measurement and Test Equipment (M&TE) and process instruments. Made walkdowns with procedures.

Baxter Healthcare Products (Pharmaceuticals), Marion , NC (02/88 - 05/88)
TECHNICAL WRITER
Wrote sequence and theory of operation manuals for various equipment and processes. Developed a Total Productive Maintenance (TPM), program. Made presentations.

RJR Mechanical Inc., Spartanburg , SC (11/87 - 2/88)
CONTROL SYSTEM ENGINEER
Specified, designed and started-up industrial processes I&C systems. Specified, purchased and started-up CAD system. Negotiated with clients and contractors.

Strandberg Engineering Laboratories, Taylors , SC (8/87 - 11/87)
FIELD SERVICE ENGINEER
Installed, calibrated and maintained textile industry equipment, at all client facilities.

Fluor-Daniel International, Greenville , SC (05/87 - 08/87)
SENIOR TECHNICAL WRITER
Developed "Training The Instructor" materials. Developed various system manuals.

Mallinckrodt Diagnostics Division (Pharmaceuticals), Raleigh , NC (01/87 - 04/87)
TECHNOLOGIST
Developed Computerized Instrument Maintenance System (CIMS), (FDA validation).

Pigeon Point Refuse Derived Fuel Station, New Castle , DE (08/86 - 11/86)
I&C STARTUP ENGINEER
Responsible for I&C systems startup including the Distributive Control System (DCS).

Comanche Peak Nuclear Power Station, Glenrose , TX (06/86 - 08/86)
DESIGN VERIFICATION ENGINEER
Checked drawings against actual "As-Built" configurations to verify design compliance.

Instrument Society of America (ISA), Training Center , Raleigh , NC (03/86 - 04/86)
LABORATORY ASSISTANT/INSTRUCTOR
Helped present "Process Instrumentation Theory, Operation and Maintenance" course.

United States Steel Corporation, Gary , IN (12/85 - 02/86)
PROJECT ENGINEER
Implemented Computerized Instrument Maintenance System (CIMS), processes.

Arnold Air Force Station, Missile & Rocket Test Facility, Tullahoma , TN (03/85 - 09/85)
TECHNICAL WRITER/EDITOR (PROCEDURE REVIEW)
Developed I&C procedures for the missile, rocket and jet engine testing facilities.

D.C. Cook Nuclear Power Station, Bridgeman , MI (12/84 - 02/85)
LEAD I&C ENGINEER
Directed contractors. Performed a ten-year review and update of I&C procedures.

Shearon Harris Nuclear Power Station, New Hill, NC (08/84 - 11/84)
TECHNICAL WRITER
Wrote I&C procedures for Safety Related and other systems in support of plant startup.

Shearon Harris Nuclear Power Station, New Hill, NC (08/84 - 11/84)
TECHNICAL WRITER
Wrote I&C procedures for Safety Related and other systems in support of plant startup.

Clinton Nuclear Power Station, Clinton , IL (06/84 - 08/84)
ASSOCIATE I&C ENGINEER AND STARTUP TEST ENGINEER
Wrote I&C procedures for FSAR, Tech Spec and Setpoint Document requirements.

Waterford III Nuclear Power Station, Taft , LA (07/83 - 03/84)
TECHNICAL WRITER
Wrote I&C procedures for components, loops and systems. Performed walkdowns.

Diablo Canyon Nuclear Station, Avila Beach , CA (03/83 - 05/83)
TRAINING COORDINATOR
Implemented training of I&C technicians and engineers. Assigned ANSI certifications.

Palo Verde Nuclear Power Station, Wintersburg , AZ (04/82 - 03/83)
TECHNICAL WRITER
Wrote I&C procedures for components, loops and systems. Performed walkdowns.

Allegheny Power Station, Kittaning , PA (07/81 - 11/81)
QUALITY ASSURANCE SUPERVISOR
Ensured materials met design criteria. Signed verifications. Trained some personnel.

San Onofre Nuclear Power Station, San Onofre , CA (08/80 - 04/81)
TRAINING AND MAINTENANCE ENGINEER
Trained over 500 technicians in steam generator repairs. Directed various repair efforts.
TECHNICAL WRITER
Wrote procedures at the Westinghouse Nuclear Services R&D Center , Churchill , PA.

Babcock and Wilcox, Beaver Falls , PA (05/74 - 08/80)
VARIOUS
Various projects involving process controls and precision measurement sciences.