Technical Help:
Frequently Asked Questions (FAQ)
Why do these pages load so
slowly?[Back to top]
These pages use certain features like navigation buttons that
light up when your mouse rolls over them. Sometimes, they can slow down
how fast a page loads. Try our Text-Only website. Just click the link
below the navigation column that reads "Try Our Text-Only Website."
This site lacks the graphics and animations of our main site, but contains
all the important information.
Why do some links not do anything
when I click on them?[Back to top]
You may have a pop-up blocker installed. Some versions of Microsoft
Internet Explorer have this feature built in, or, you may have this feature
installed from another source. Usually, pop-up blockers will automatically
prohibit you from opening pages set to open in a new window, as many pages
on this site are. Simply hold down the "Ctrl" key while clicking
a link that your pop-up blocker has blocked - that should let you view
the page with no problems.
What web browser should
I be using? Are there any specific settings I should know about?[Back
to top]
This page works best with Internet Explorer 4.0 or greater, and can be
used on Netscape 4.0 or greater and most versions of AOL. If problems
occur, try downloading the latest versions of Internet Explorer, available
for free from Microsoft at http://www.microsoft.com/windows/ie/downloads/default.mspx.
For settings, set your screen resolution to 800x600,
24 bit color or better, with text sizes set to medium.
[How do I do that?]
Why will these pages not
load at all?[Back to top]
You may be using an older web browser, in which case, you could
download a new one for free [see "What web browser
should I be using," above].
Or, you may have security settings that disable a type
of computer language known as Javascript. Certain browswer settings, or
Windows XP Service Pack 2, sometimes block javascript controls. The controls
on this site cannot harm your computer in any way and are simply meant
for creating pretty rollover buttons and layers. Follow directions on
your browser or any warning boxes that appear to allow scripts
to be run.
If all else fails, try our text-only website, which can
be accessed by clicking the link below the navigation bar on the main
page.
Why am I not seeing the
animations and light-up buttons correctly?[Back
to top]
See the question above, "Why will these
pages not load at all." I know, its a different question, but
the answer is the same.
Why is my computer giving
me warning messages? [Back to top]
You may have security settings that disable a type of computer
language known as Javascript. Certain browswer settings, or Windows XP
Service Pack 2, sometimes block javascript controls. The controls on this
site cannot harm your computer in any way and are simply meant for creating
pretty rollover buttons and layers. Follow directions on your browser
or any warning boxes that appear to allow scripts to be run.
Or, you may have a pop-up blocker installed. Some versions
of Microsoft Internet Explorer have this feature built in, or, you may
have this feature installed from another source. Usually, pop-up blockers
will automatically prohibit you from opening pages set to open in a new
window, as many pages on this site are. Simply hold down the "Ctrl"
key while clicking a link that your pop-up blocker has blocked - that
should let you view the page with no problems.
If all else fails, try our text-only website, which can
be accessed by clicking the link below the navigation bar on the main
page.
Why is everything so big/too
small? Why do I have to scroll from side to side to see everything? [Back
to top]
The best way to fix this problem is to set your screen resolution
to 800x600 or as close as your monitor can get, with
text sizes set to medium. [How
do I do that?]
What technologies does this
site use?[Back to top]
This site uses primarily still and animated GIFs and HTML, which should
be visible on any computer. Some features use Java and Javascript, which
also should be visible on any computer with Internet Explorer
4.0 or greater, or Netscape 4.0 or greater,
or most versions of AOL. There are no active-x controls or flash features.
What do I do if I have more
questions?[Back to top]
Further questions, contact the webmaster. |